To Assign an Incident Handler

Use this procedure to assign a record to a handler.

  1. On the top application menu, click Incidents.
  2. Open an incident record.
  3. Click Name and Reference in the left-hand navigation menu.
  4. Click the Handler drop-down list and select the name of the record handler.

    Datix Incident Form Name and Reference

  5. Click Save. An email is sent to the new handler if configured by your administrator.